Frequently Asked Questions about Mobile DVR Systems

Welcome to Eastyle FAQ page. Here you can find answers to the most common questions about our Mobile DVR (MDVR) products and services. As a professional MDVR manufacturer and factory with over 15 years of experience, we are committed to providing high-quality vehicle surveillance solutions for our customers worldwide.

Q1: What is a Mobile DVR (MDVR)?

A: A Mobile DVR (Mobile Digital Video Recorder), also known as MDVR, is a specialized video recording system designed for vehicles such as buses, trucks, school buses, taxis, and other fleet vehicles. Unlike regular DVRs used in homes or offices, mobile DVRs are built to withstand harsh conditions including vibration, extreme temperatures, and power fluctuations. Eastyle MDVR systems support GPS tracking, 4G/WiFi connectivity, and remote monitoring, making them ideal for fleet management and vehicle security.

Q2: How many channels does your MDVR support?

A: Eastyle offers Mobile DVR systems with different channel options to meet various customer needs. Our most popular models are 4-channel and 8-channel MDVRs. The 4CH MDVR is perfect for smaller vehicles like taxis and small trucks, while the 8CH MDVR is ideal for larger vehicles such as buses, coaches, and heavy trucks that require more Camera coverage. All our MDVRs support 1080P high-definition video recording for clear and detailed footage.

Q3: Does your MDVR support GPS tracking?

A: Yes, all Eastyle Mobile DVR systems come with built-in GPS tracking functionality. The GPS feature allows you to track the real-time location of your vehicles, monitor driving routes, and record speed data. This is extremely useful for fleet management, logistics, and passenger safety. You can view the GPS location data through our CMSV6 or CMSV7 platform, as well as through our mobile app.

Q4: Can I monitor my vehicles remotely?

A: Absolutely! Remote monitoring is one of the key features of Eastyle MDVR systems. With 4G or WiFi connectivity, you can access live video feeds from your vehicles anytime, anywhere. This means you can keep an eye on your drivers, passengers, and cargo even when you are not in the vehicle. Remote monitoring helps improve fleet efficiency, enhance security, and ensure driver compliance with safety regulations.

Q5: What platforms are supported for remote monitoring?

A: Eastyle MDVR systems support multiple platforms for remote monitoring to ensure maximum convenience. We support CMSV6 and CMSV7 platforms, which are professional fleet management software that you can install on your computer. We also have a web-based platform that you can access through any browser. Additionally, we offer mobile apps for both iOS and Android devices, so you can monitor your vehicles on the go using your smartphone or tablet.

Q6: Does the MDVR support 4G/WiFi connectivity?

A: Yes, Eastyle Mobile DVR systems support both 4G and WiFi connectivity. The 4G feature allows your MDVR to connect to the internet using cellular networks, enabling real-time remote monitoring and data transmission from anywhere with 4G coverage. WiFi connectivity is useful when the vehicle is parked at your depot or office, allowing you to download recorded footage and update settings without using cellular data. You can choose the connectivity option that best suits your needs.

Q7: What is the video resolution of your MDVR?

A: Eastyle MDVR systems support 1080P Full HD video resolution, providing crystal-clear video footage. High-definition recording is crucial for identifying details such as license plates, faces, and incident specifics. All channels record simultaneously at 1080P resolution, ensuring comprehensive coverage without compromising on video quality. Our MDVRs use advanced H.264/H.265 video compression technology to save storage space while maintaining excellent video quality.

Q8: How long can the MDVR record video?

A: The recording duration of an MDVR depends on several factors including the number of channels, video resolution, and storage capacity. Eastyle MDVRs support large-capacity hard drives (HDD) and SD cards for storage. With a 1TB hard drive and 8 channels recording at 1080P, you can typically record 15-30 days of continuous footage. For longer recording times, you can use larger capacity hard drives or set the MDVR to overwrite old footage automatically when the storage is full.

Q9: Is the MDVR waterproof?

A: Eastyle MDVR main units are designed with a certain level of dust and water resistance suitable for vehicle installation. However, the MDVR main unit is typically installed inside the vehicle cabin where it is protected from direct exposure to rain and water. Our vehicle cameras, on the other hand, are designed to be waterproof and can be installed outside the vehicle. All our products undergo rigorous testing to ensure they can withstand the harsh conditions of vehicle environments.

Q10: Does your MDVR support ADAS and DMS?

A: Yes, Eastyle offers advanced MDVR models with AI-powered driver assistance features including ADAS (Advanced Driver Assistance System) and DMS (Driver Monitoring System). ADAS helps prevent accidents by providing warnings for lane departure, forward collision, and pedestrian detection. DMS monitors driver behavior and alerts for fatigue, distraction, smoking, and phone use. These AI features significantly improve driving safety and help reduce accidents. We also offer BSD (Blind Spot Detection) and APC (Automatic Passenger Counting) options.

Q11: What certifications do your products have?

A: Eastyle Mobile DVR products are certified with internationally recognized standards including CE, FCC, and RoHS. We also have SGS certification for our factory and quality management systems. These certifications ensure that our products meet strict quality and safety standards, and are compliant with regulations in major markets such as Europe, the United States, and other regions. As a professional MDVR manufacturer, we take quality very seriously and all our products undergo 24+ hours of testing before shipment.

Q12: What is the warranty period for your MDVR?

A: Eastyle offers a standard warranty period for all our Mobile DVR products. Our MDVR systems come with a 1-year warranty from the date of purchase, covering manufacturing defects and quality issues. During the warranty period, we will repair or replace any defective products free of charge. We also offer extended warranty options for customers who require longer coverage. Our experienced technical support team is always ready to help with any issues you may encounter.

Q13: Can you provide OEM/ODM services?

A: Yes, Eastyle specializes in providing OEM and ODM services for our customers. As a professional MDVR factory with our own R&D team of 20 engineers, we can customize products according to your specific requirements. We can customize hardware features, software functions, appearance design, packaging, and branding to meet your unique needs. Whether you need a small customization or a completely custom-designed product, we have the capabilities to deliver high-quality OEM/ODM solutions.

Q14: What is your MOQ (Minimum Order Quantity)?

A: Eastyle understands that different customers have different order size requirements. For standard products, our MOQ is relatively low to accommodate small businesses and first-time buyers. For OEM/ODM custom orders, the MOQ may be higher depending on the complexity of the customization. We recommend contacting our sales team to discuss your specific requirements and get the most accurate MOQ information. We are always flexible and willing to work with customers of all sizes.

Q15: How long is the delivery time?

A: The delivery time for Eastyle Mobile DVR products depends on the order quantity and whether customization is required. For standard products in stock, we can usually ship within 3-7 working days. For larger orders or custom OEM/ODM orders, the lead time is typically 15-30 working days. Our factory has a monthly production capacity of 20,000 units with 5 production lines, ensuring that we can handle both small and large orders efficiently. We always strive to deliver products as quickly as possible without compromising on quality.

Q16: Do you provide technical support?

A: Absolutely! Eastyle prides itself on providing excellent technical support to all our customers. With over 15 years of experience in the MDVR industry, our technical support team is highly knowledgeable and experienced. We provide technical support through multiple channels including email, phone, and remote assistance. We can help with installation guidance, troubleshooting, software updates, and any other technical issues you may have. Our goal is to ensure that your MDVR systems work perfectly at all times.

Q17: How do I install the MDVR in my vehicle?

A: Installing an Eastyle Mobile DVR is straightforward but we recommend professional installation for optimal results. The MDVR main unit is typically mounted in a secure location inside the vehicle, such as under the dashboard or in a storage compartment. Cameras are installed at strategic positions around the vehicle (front, rear, sides, interior). Cables are run from the cameras to the MDVR unit, and the system is connected to the vehicle's power supply. We provide detailed installation manuals and our technical support team is available to guide you through the installation process.

Q18: Can the MDVR be used in different types of vehicles?

A: Yes, Eastyle Mobile DVR systems are versatile and can be used in various types of vehicles. Our MDVRs are commonly used in buses, trucks, school buses, taxis, delivery vans, ambulances, engineering vehicles, trailers, and many other types of vehicles. Whether you have a small fleet of taxis or a large fleet of heavy trucks, we have the right MDVR solution for you. Our systems are designed to work reliably in different vehicle environments and operating conditions.

Q19: What is the difference between 4CH and 8CH MDVR?

A: The main difference between 4-channel and 8-channel MDVR is the number of cameras they support. A 4CH MDVR can connect up to 4 cameras, which is suitable for smaller vehicles that need basic coverage (front, rear, and two side views). An 8CH MDVR can connect up to 8 cameras, providing more comprehensive coverage for larger vehicles like buses and coaches that need monitoring of multiple areas including front, rear, sides, interior passenger areas, and cargo areas. Both models support the same features including GPS, 4G/WiFi, and 1080P recording.

Q20: Do you have a mobile app for viewing live video?

A: Yes, Eastyle provides a mobile app for both iOS and Android devices that allows you to view live video from your MDVR systems on the go. With the mobile app, you can access real-time video feeds, check vehicle locations via GPS, review recorded footage, and receive alerts and notifications. The app is user-friendly and designed for both fleet managers and vehicle owners. You can download the app for free from the Apple App Store or Google Play Store and log in with your account credentials.

Why Choose Eastyle as Your MDVR Supplier?

Eastyle is a professional Mobile DVR manufacturer and factory based in China with over 15 years of experience in the vehicle surveillance industry. Here are some reasons why customers worldwide choose us:

- High Quality Products: All our MDVR systems undergo 24+ hours of rigorous testing before shipment to ensure reliability and durability.
- Competitive Pricing: As a direct factory, we offer competitive prices without compromising on quality.
- Fast Delivery: With a monthly production capacity of 20,000 units and 5 production lines, we can fulfill orders quickly.
- Professional R&D: Our team of 20 engineers continuously develops new features and improves our products.
- Excellent Support: We provide comprehensive technical support and after-sales service to all our customers.
- Global Certifications: Our products are CE, FCC, and RoHS certified, meeting international quality standards.
- OEM/ODM Capability: We offer full customization services to meet your specific requirements.

If you have any other questions about our Mobile DVR products or services, please feel free to contact us. Our team is always ready to help you find the best vehicle surveillance solution for your needs.